Refunds, Cancellations, and Missing Files

Overview

This guide explains The Ghost Production’s refund policy, how cancellations work, and what to do if a file is missing or incomplete.
Because all tracks are sold exclusively and include immediate access to downloadable content, refunds are only issued in specific, verified cases.

1. Refund Policy Overview

Each track on The Ghost Production is sold exclusively and delivered instantly after purchase.
Once a download link has been provided, the buyer gains full access to the files and ownership documents.
For this reason, refunds are not available unless there is a verified technical issue or the uploaded files are incomplete.

Refunds may be considered only in the following situations:

• The downloaded ZIP package is corrupted or missing essential files.
• The files do not match the product description (e.g., missing mastered/unmastered versions, stems, or project file).
• The purchase was duplicated due to a verified payment system error.

Refunds are not available for reasons such as:

• You changed your mind after purchase.
• You no longer plan to use the track.
• You were unaware that tracks are sold only once and become unavailable after checkout.

2. Cancellations

Once payment is processed, a track is automatically marked as Sold and removed from the marketplace permanently.
Orders cannot be canceled after payment because:

• The track is instantly transferred to your ownership.
• The producer loses all rights and access to the files.
• The platform cannot relist or resell the same track.

This policy guarantees the exclusivity and security of every transaction.

3. Missing or Incomplete Files

If you find that your purchased package is missing files or appears incomplete:

1. Revisit your Downloads page and re-download the ZIP package.
2. Check the track’s product page to confirm which files should be included (for example, project file or instrumental version).
3. If something is still missing, open a Support Ticket or email support.
4. Include your order number and a brief description of what’s missing.

The team will contact the producer directly and ensure that any missing files are delivered promptly.

4. Refund Request Procedure

If your situation qualifies for a refund under the policy above:

1. Submit a Support Ticket.
2. Provide your order number, email, and the reason for your request.
3. Include screenshots or a brief description of the issue (e.g., ZIP corrupted or missing items).

If approved, the refund will be processed back to your original payment method.
Processing time varies by provider (PayPal, credit card, or bank), but it usually appears within 3–5 business days.

5. Additional Notes

• All purchases are reviewed before refund approval to confirm file integrity and product accuracy.
• The platform may re-upload corrected files if an issue is confirmed instead of issuing a refund.
• Refunds are not available for custom orders, where a 30% non-refundable deposit applies.
• Your invoice and rights transfer agreement remain accessible in your account under My Account → Orders → Select Order.

Summary