Overview
After a track is sold on The Ghost Production marketplace, the buyer receives the full production package included in the listing.
Sometimes buyers may have additional requests after the purchase, such as asking for extra files or small adjustments.
Producers should understand how these requests are handled and how to respond appropriately.
Requests for Additional Files
Sometimes buyers may ask for additional files that were not originally included in the package.
Examples include:
• DAW project file
• Additional stems
• MIDI files
• Instrumental versions
If these files already exist, producers may choose to provide them.
If the files were not originally included, the support team may contact the producer to ask if they are available.
Providing additional files can improve buyer satisfaction but is not always required.
Requests for Small Adjustments
Buyers may occasionally request small adjustments after purchase.
Examples include:
• Slight mix adjustments
• Exporting a radio edit or extended version
• Minor file corrections
In these situations, support may contact the producer to ask if the adjustment can be made.
These types of requests are usually small and helping the buyer can improve the overall experience.
Requests for Project Files
Many buyers prefer tracks that include DAW project files because they allow full customization.
If the project file was not included in the listing, the buyer may ask if it is available.
Support may contact the producer to check whether the project file can be provided.
Providing the project file is optional if it was not originally included in the listing.
When Buyers Contact Support
Buyers do not communicate directly with producers for ready-to-release tracks.
If a buyer has a request, they will contact platform support.
The support team may then contact the producer if assistance is required.
This system ensures privacy and proper handling of requests.
Best Practice for Producers
Helping buyers when possible can improve the marketplace experience.
Producers who assist buyers with reasonable requests often receive:
• Positive reviews
• Repeat customers
• Better reputation on the platform
Providing good post-sale support helps build long-term trust with buyers.
Need Help?
If support contacts you regarding a buyer request, please respond as soon as possible to help resolve the situation quickly.
If you have questions about a request, you can also contact support by creating a ticket.
Last updated on March 10, 2026